User A encountered a problem with a DApp product and tried to ask an official in a telegraph group. He then chatted with someone who asked him about the problem and told user A that he could privately chat with an official to solve the problem and send the ID to user A. A then clicked on his account name to enter the private chat box.
The fake official enthusiastically asked A what the problem was and said that it was due to a bug in the project database and was being resolved, but that in order to avoid the error continuing, the account needed to be reset and asked A what wallet he was using, then gave him a link and asked him to enter the seed phrase to import wallet for further action, but A was wary of taking the next step at this point to avoid the seed phrase being leaked.
Almost all communities have accounts that pretend to be official customer service, using various methods to trick users into trusting them, steering the conversation as far as possible towards wallets, and enticing them to enter their helper word or private key, and once they have done so, all their assets will soon be transferred.
If you are unsure of the identity of the person you are talking to, you can take a screenshot and send it to the wallet's official email address so that the staff can help you identify them.