Due to the complexity of transactions on the blockchain and the impact of some unstable factors such as price fluctuations, there is a certain probability that cross-chain swap will fail. If you encounter a transaction failure, please do not worry, first confirm whether the assets in your wallet have been deducted or arrived, if you have any questions, please contact the official customer service directly.

Some of the circumstances that may lead to a failed exchange.

1.There are risks in the contracts of the bought/sold tokens, the user's address is limited to the number of transactions, prohibited from selling, etc. We recommend that you first conduct a security check on the contracts when trading non-mainstream tokens

(Testing Portal: Quotes - Information Page - Contract Security Testing)

2.When you encounter violent price fluctuations, the sliding point set is too small. please try to adjust the sliding point appropriately.

3.The on-chain Gas Price spikes, causing the on-chain transaction hash to show that the transaction keeps showing as being packed (Pending). Once a transaction is sent on the blockchain, it cannot be modified or cancelled. If you are in a hurry to get your assets to your account, you can choose to accelerate the transaction in the Gas Fee option and add a miner fee to get the transaction packed as soon as possible.

4.The selected node is unstable, it may also lead to the failure of the order submission, you can refresh the check in the wallet "My" - "System Settings" - "Node Settings".

5.Tron chain has recently proposed to increase the level of Gas fee, please ensure that you have enough Trx in your wallet to support normal transactions before exchanging.